Terms and Conditions

Terms and Conditions

Last Updated: June 2026

Terms and Conditions – Computer247

Welcome to Computer247. These Terms and Conditions govern your use of our website and all computer repair, laptop repair, IT support, data recovery, virus removal, networking, and related technology services provided by Computer247.

By accessing our website or booking a service, you agree to these Terms and Conditions.

1. About Computer247

Computer247 provides professional computer repair services for residential and business customers throughout the United Kingdom from locations in Leicester, Leeds, Milton Keynes and London.

Our services include:

• Computer repairs
• Laptop repairs
• Apple Mac repairs
• Virus and malware removal
• Data recovery
• Hardware upgrades
• Software installation
• Business IT support
• Home IT support
• Network installation
• Custom PC builds

2. Booking Our Services

Appointments may be booked online, by telephone, email, or social media.

By booking a service you confirm that:

• You own the device or have permission to authorise repairs.
• Information provided is accurate.
• You understand repair times are estimates only.

3. Diagnostics

Some repairs require diagnostic testing before a quotation can be provided.

Diagnostic fees, where applicable, will be communicated before work begins.

If you choose not to proceed after diagnostics, your device will be returned in its current condition.

4. Quotations

All quotations are provided without obligation.

Prices are based on the information available at the time.

If additional faults are discovered during repair, we will contact you before carrying out further work.

5. Payment

Payment is due upon completion of the repair unless otherwise agreed.

We accept major debit cards, credit cards, bank transfers, and cash where applicable.

Late payments may incur additional charges.

6. Parts and Components

Replacement parts may be:

• Genuine manufacturer parts
• Manufacturer-approved compatible parts
• High-quality third-party components

Availability of parts may affect repair times.

7. Warranty

Computer247 provides a warranty on eligible repairs and replacement parts.

Warranty does not cover:

• Accidental damage
• Liquid damage
• Power surges
• Physical abuse
• Software installed after repair
• Malware or virus infections after service
• Customer misuse

Warranty becomes void if the repaired device has been opened or modified by another repair provider.

8. Data and Backups

Although every effort is made to protect customer data, Computer247 cannot guarantee the preservation of files during repairs.

Customers are strongly advised to create a complete backup before any repair work.

Computer247 accepts no liability for data loss resulting from:

• Hardware failure
• Software corruption
• Existing drive faults
• Operating system reinstallations
• Data recovery procedures

9. Data Recovery

Data recovery is performed on a best-effort basis.

Due to the nature of damaged storage devices, successful recovery cannot be guaranteed.

Charges may still apply even where only partial recovery is achieved.

10. Collection of Devices

Completed repairs should be collected within 30 days unless alternative arrangements have been made.

Computer247 reserves the right to charge reasonable storage fees for devices left beyond this period.

Devices not collected after a prolonged period may be disposed of in accordance with applicable UK legislation after reasonable attempts to contact the owner.

11. Customer Responsibilities

Customers agree to:

• Remove passwords where possible or provide temporary access if required.
• Backup important data.
• Inform us of existing faults.
• Collect repaired equipment promptly.

12. Website Use

The content on this website is provided for general information only.

You agree not to:

• Copy website content without permission.
• Attempt to interfere with website security.
• Use the website for unlawful purposes.

13. Intellectual Property

All website content, including text, graphics, branding, logos, and images, remains the property of Computer247 unless otherwise stated.

Unauthorised copying or reproduction is prohibited.

14. Limitation of Liability

To the fullest extent permitted by UK law, Computer247 shall not be liable for:

• Loss of business
• Loss of profits
• Loss of income
• Loss of data
• Indirect or consequential damages

Our total liability shall not exceed the amount paid for the relevant repair service.

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

15. Privacy

Customer information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Personal information is used solely for providing services, communicating with customers, and complying with legal obligations.

16. Third-Party Software

Computer247 may install or recommend third-party software.

We cannot accept responsibility for future updates, licensing issues, or changes made by software developers.

17. Force Majeure

Computer247 shall not be liable for delays caused by events beyond our reasonable control, including:

• Supplier shortages
• Postal delays
• Power failures
• Internet outages
• Natural disasters
• Industrial action

18. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes become effective immediately upon publication on this website.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Computer247

If you have any questions regarding these Terms and Conditions, please contact us.

Computer247

Email: info@computer247.co.uk

Phone: 0113-350-2334

Website: www.computer247.co.uk

Business Hours:

Monday – Saturday: 8:00 AM – 6:00 PM

Sunday: By Appointment